Shipping and returns
The shipping of your order
The boxes are generally dispatched by one or two working days from the receipt of the order and its relative payment.
The orders received on Fridays after 12 P.M., on Saturdays, on Sundays and during public holidays, will be processed the next business day.
Meanwhile, as for deliveries all over Italy, the orders that include items that need to be maintained at a controlled temperature, and for this very reason must travel in a refrigerated truck, the designated days of departure from our warehouse are Tuesdays and Fridays.
As for deliveries in the rest of Europe, even in the case there would be fresh products, there are daily departures and travel with express courier and not in a refrigerated truck.
Naturally the fresh products will be located inside a box inserting dry ice, that keeps the right temperature for three/four days.
The shipping charges include taxes and packaging. The shipping cost to Italy amounts to 20 euros. The shipping cost to Italy is FREE on online orders from 79 euros up to 50 kg of weight. 20 euros will be added to the shipping price if the weight exceeds 50 Kg. The price aforementioned of 20 euros will be added to infinity to every bracket of purchased goods that exceeds the 50 Kg of weight (please refer to the chart to see an example).
|WEIGHT RANGE||SHIPPING FEE|
|For online orders up to 50 kg of weight||FREE|
|For online orders from 51 Kg up to 100 kg of weight||20 EUROS|
|For online orders from 101 Kg up to 150 kg of weight||40 EUROS|
|For online orders from 151 Kg up to 200 kg of weight||60 EUROS|
As for the deliveries in the rest of Europe, the shipping costs are shown in the chart below. The price is divided in brackets of 50 kg of weight. The price aforementioned of 50 euros will be added to infinity to every bracket of purchased goods that exceeds the 50 Kg of weight.
|WEIGHT RANGE||SHIPPING FEE|
|For online orders up to 50 kg of weight||50 EUROS|
|For online orders from 51 Kg up to 100 kg of weight||100 EUROS|
|For online orders from 101 Kg up to 150 kg of weight||150 EUROS|
|For online orders from 151 Kg up to 200 kg of weight||200 EUROS|
As for deliveries to non-European countries, possible custom duties are to be borne by the User and are to be paid at the moment of the delivery of the purchased goods, directly to the courier.
We suggest grouping your items in a single order, taking advantage of the bracket of weight assigned to you at the checkout based on the products you choose. It is not possible to group two different orders made separately, therefore, you will be charged of the shipping cost for each order. Your order will be shipped at your sole risk, hence, in case of eventual damages occurred during transport, thus caused by a third party, we do not hold ourselves accountable in case of eventual requests of compensation. Naturally, we pay a specific attention during the packaging of your order.
In the case it occurred a damage to the order and/or to the products inside it, we rely on the common sense of the Client, that will have to contact our Customer Service at the e-mail address firstname.lastname@example.org, attaching photographic evidence of the event, describing in detail the eventual problems you noticed. We will examine the instance, and only and exclusively in correspondence of a future order made by the client, it would be possible to replace the damaged product.
The boxes have a sufficiently large size and your products are safely packaged.
The return request has to be issued within two days for products that belong to the fresh sector and withing seven days for the rest of the products.
The shipping fee will be borne by the customer.
For any information and further explanation, our Customer Service is at your disposal at +39 0331 518406