Shipping and returns

Shipping 

The delivery or the In-Store Pick-up of you online order.

The boxes are generally dispatched by one or two working days from the receipt of the order and its relative payment.

The purchases with request for “In-Store Pick-Up” can be made immediately from the conclusion of the order at the opening hours indicated on our site to the section "RETAIL SHOP". In any case, as soon as the order is ready, we will send an email to inform that the purchased goods are ready to be picked up.

The orders received on Fridays after 12 P.M., on Saturdays, on Sundays and during public holidays, will be processed the next business day. 

Meanwhile, as for deliveries all over Italy, the orders that include items that need to be maintained at a controlled temperature, and for this very reason must travel in a refrigerated truck, the designated days of departure from our warehouse are Tuesdays and Fridays.

As for deliveries in the rest of Europe, even in the case there would be fresh products, there are daily departures and travel with express courier and not in a refrigerated truck.

Naturally, the fresh products will be located inside a box inserting dry ice, that keeps the right temperature for three/four days.

Any shipments to be made outside the European continent, at the moment, are to be agreed with our Customer Service Office in order to evaluate the possibility of delivery, often reduced because of the many restrictions that different nations impose.

The shipping charges include taxes and packaging. The shipping cost to Italy amounts to 20 euros. The shipping cost to Italy is FREE on online orders from 79 euros up to 50 kg of weight. 20 euros will be added to the shipping price if the weight exceeds 50 Kg. The price aforementioned of 20 euros will be added to infinity to every bracket of purchased goods that exceeds the 50 Kg of weight (please refer to the following chart to see an example).

SHIPPING RATES

ITALY

WEIGHT RANGE

SHIPPING FEE

For online orders up to 50 kg of weight

FREE

For online orders from 51 Kg up to 100 kg of weight

20 EUROS

For online orders from 101 Kg up to 150 kg of weight

40 EUROS

For online orders from 151 Kg up to 200 kg of weight

60 EUROS

As for deliveries in the rest of Europe, shipping costs are shown in the following chart, the price of which is divided into 50 kg weight brackets. The above cost of 50 euros will be added indefinitely to each bracket of purchased of goods that exceeds 50 kg of weight (please refer to the following chart to see an example).

SHIPPING RATES

EUROPE

WEIGHT RANGE

SHIPPING FEE

For online orders up to 50 kg of weight

50 EUROS

For online orders from 51 Kg up to 100 kg of weight

100 EUROS

For online orders from 101 Kg up to 150 kg of weight

150 EUROS

For online orders from 151 Kg up to 200 kg of weight

200 EUROS

As for deliveries to non-European countries, possible custom duties are to be borne by the User and are to be paid at the moment of the delivery of the purchased goods, directly to the courier.

We suggest grouping your items in a single order, taking advantage of the bracket of weight assigned to you at the checkout based on the products you choose. It is not possible to group two different orders made separately, therefore, you will be charged of the shipping cost for each order. Your order will be shipped at your sole risk, hence, in case of eventual damages occurred during transport, thus caused by a third party, we do not hold ourselves accountable in case of eventual requests of compensation. Naturally, we pay a specific attention during the packaging of your order.

Returns 

In the event of damage to the parcel and/or products inside taken place during shipping by the trucking company used, we rely on the common sense of the Customer who will be required to contact our Customer Service promptly at the e-mail info@lasardegna1930.it, attaching photographic evidence of the event and describing in detail any problems encountered. We will then analyse the case and in correspondence with a future order made by the Customer who has suffered the damage, we will insert a new product to replace the damaged one. Alternatively, if you do not plan to make a new purchase within 60 days of the event, our Administrative Office will make a refund equal to the amount of damage suffered, by electronic payment, within 15 days of notification.

Our boxes are durable and have suitably large dimensions and the items placed inside are always well protected by a proven packaging system.

Any return request must be made within two days of receipt of the order. In this case, the shipping costs are entirely borne by the customer.

We would like to make it clear that we are not liable for potential damages caused by an incorrect preservation of the products in your own refrigerator, that may result from an unsuitable temperature setup for the preservation of the item. Therefore, in the event this such problems may occur, we do not accept any return and we do not refund.

However, it is advisable to observe with due attention the labels of all products, but especially those that must be kept in the refrigerator. In addition to that, greater attention should be paid to all types of fresh pasta under the brand "La Sardegna", packaged in a protective atmosphere and without any preservative, where it is highlighted that the storage temperature must be between 0 and +2 ºC. We suggest, if your refrigerator has a gradation setting between 4 ºC and 6 ºC, place the packages directly in your freezer.

For any information and further explanation, our Customer Service is at your disposal at +39 0331 518406

Shipping and timing for wholesale purchases and not order placed through the online shop

Shipping 

As for the cost of national and international transport, regarding purchases from wholesale, it will be disclosed from time to time by our Logistics and Shipping Office, based on the quantity, the destination and the method of transport used among the following ones.

• ROAD TRANSPORT BY STANDARD TRUCK

• ROAD TRANSPORT BY REFRIGERATED TRUCK

• INTERMODAL TRANSPORT

• SHIP TRANSPORT BY STANDARD CONTAINER

• SHIP TRANSPORT BY REFIGERATED CONTAINER

• STANDARD AIR TRANSPORT

• AIR TRANSPORT WITH REFRIGERATED ULD CONTAINER (UNIT LOAD DEVICES) – SPECIAL REFRIGERATED CARGO UNITS

Timing

Estimated national and international shipping times will be disclosed according to the destination.

• SHIPPING TIME FOR ROAD TRANSPORT BY STANDARD TRUCK IN ITALY AND EUROPE

• SHIPPING TIME FOR ROAD TRANSPORT BY REFRIGERATED TRUCK IN ITALY AND EUROPE

• SHIPPING TIME FOR INTERMODAL TRANSPORT IN EUROPE

• SHIPPING TIME FOR SHIP TRANSPORT BY STANDARD CONTAINER IN IN EUROPE AND THE REST OF THE WORLD

• SHIPPING TIME FOR SHIP TRANSPORT BY REFIGERATED CONTAINER IN EUROPE AND THE REST OF THE WORLD

• SHIPPING TIME FOR STANDARD AIR TRANSPORT OUTSIDE OF THE EUROPEAN CONTINENT

• SHIPPING TIME AIR TRANSPORT WITH REFRIGERATED ULD CONTAINER (UNIT LOAD DEVICES) OUTSIDE OF THE EUROPEAN CONTINENT

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*ANY POTENTIAL CUSTOM DUTY AND CUSTOM TAX ARE TO BE BORNE BY THE CUSTOMER. 

For any information and further explanation, our Customer Service is at your disposal at +39 0331 518406